Amazon Walk-In Drive | Freshers | Associates | BE/ B.Tech Batch 2017 to 2019– All Engg Streams; B.Sc/ BCA/ B.Com/ BBA | Hyderabad and Pan India

Amazon Walk-In Drive  | Freshers | Associates | BE/ B.Tech Batch 2017 to 2019– All Engg Streams; B.Sc/ BCA/ B.Com/ BBA | Hyderabad and Pan India



Amazon Walk-In Drive  | Freshers | Associates | BE/ B.Tech Batch 2017 to 2019– All Engg Streams; B.Sc/ BCA/ B.Com/ BBA | Hyderabad and Pan India


Company Website : www.amazon.in

Positions:   Digital & Device Alexa Support Associate

Qualification : Graduation in any stream

Year of Passing : 2017-2019  (0-3 yrs experience)

Salary : Rs 3.5 LPA to 4.5 LPA

Job Location : Across India (Hyderabad walkin venue)

Venue Date :17th to 19th July 2019

Time: 9 AM to 12 PM

Address:

Amazon Development Centre (India) Pvt. Ltd.
6th Floor in Tower 1 of Laxmi Infobahn Private Limited SEZ Survey No. 107(P),
Kokapet Village,
Gandipet Mandal,
Ranga Reddy District

Role Description:  Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Technical Aptitude:

Familiarity with a variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)
Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows )
Ability to translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting
Basic awareness about Amazons Devices and Digital Services (Subscriptions)
Awareness of latest trends and developments in the technology industry
Technically inclined with a drive to challenge existing processes and innovate
Communication Skills:

Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Problem Solving Skills:

Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action-oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet a business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be a creative and analytical problem solvers with a passion for excellent customer service

Additional Benefit:

Meal Vouchers, Night Shift Allowance, Over Time Payout, Transportation Allowance (work from the office)


About CompanyAt Amazon, our vision is to be Earth’s most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavor to build that same destination in India by giving customers more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform.
We are committed to ensure 100% Purchase Protection for your shopping done on Amazon.in so that you can benefit from a safe and secure online ordering experience, convenient payment options such as cash on delivery, easy returns and enjoy a completely hassle free online shopping experience.

Apply also on given below link 






Amazon Walk-In Drive | Freshers | Associates | BE/ B.Tech Batch 2017 to 2019– All Engg Streams; B.Sc/ BCA/ B.Com/ BBA | Hyderabad and Pan India Amazon Walk-In Drive  | Freshers | Associates | BE/ B.Tech Batch 2017 to 2019– All Engg Streams; B.Sc/ BCA/ B.Com/ BBA | Hyderabad and Pan India Reviewed by heyashu on July 17, 2019 Rating: 5

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