IBM Off Campus Drive 2019 | Freshers | Associate Engineer | 2016/17/18/ 19 Batch | BE/ B.Tech – All Branches | Across India

IBM Off Campus Drive 2019 | Freshers | Associate Engineer | 2016/17/18/ 19 Batch | BE/ B.Tech – All Branches  | Across India




IBM Off Campus Drive 2019 | Freshers | Associate Engineer | 2016/17/18/ 19 Batch | BE/ B.Tech – All Branches  | Across India


Company Website : www.ibm.com

Positions:  Associate Engineer

Qualification :  BE/ B.Tech – CSE, EEE, ECE, Mech, Telecom Engineering
Minimum 0 to 2 years of experience in Technical Support role

Year of Passing : 2016-2019

Salary : Rs 4.5 LPA

Job Location : Across India

Venue Date : Will be informed through Email

Job Description: As a Technical Support Associate, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA).
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where challenged and inspired every single day.
And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.


About CompanyInternational Business Machines Corporation (commonly referred to as IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

Role and Responsibility:

Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
Provide remote infrastructure support delivery and performing problem cause analysis
Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipate customer needs and effectively addressing concerns related to their issue or resolution
Provide direct technical assistance to customers via phone, email, and chat.

Last Date to Apply: asap

IBM Selection Process
In case of job recruitment, selection is the process to choose potential working persons for a company or organization. IBM Recruitment process includes a selection stage when decisions are made as to the viability of a particular candidate's job application. It directly affects the overall productivity of an organization. A right selection may increase the overall performance of a company & a wrong one may lead to material and financial loss. A perfect selection process can help to pick the most eligible candidates amongst all applicants. The Process of selecting candidates focuses on abilities, knowledge, skills, experience and various other related factors.
Stages of selection process to get recruited in IBM:
Written Exam
IBM Interview Process
Technical cum HR Interview
IBM Written test for
IBM GBS ( Global Business Solutions)
IBM GTS (Global Technological Solutions)
Written Exam
Academic Criteria
65 percent or above in B.Tech, Class X and XII.
No backlogs at the time of interview






IBM Off Campus Drive 2019 | Freshers | Associate Engineer | 2016/17/18/ 19 Batch | BE/ B.Tech – All Branches | Across India IBM Off Campus Drive 2019 | Freshers | Associate Engineer | 2016/17/18/ 19 Batch | BE/ B.Tech – All Branches  | Across India Reviewed by heyashu on July 14, 2019 Rating: 5

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